FAQ
Below are some of the questions that you may have about ordering from the Bridge Street Bazaar. Please click on any question to jump to the answer. If you have any other questions, please contact us and we will be happy to help.
- Where are your products made?
- Do you have a printed catalog?
- What types of payments do you accept?
- How do I know you received my order?
- What are your shipping rates and what shipping methods do you offer?
- How long do orders take to be shipped?
- How will I know my order has shipped?
- What is your return policy?
Q. Where are your products made?
A. Our products are ethically sources from Bali, Korea, Thailand, India, an Egypt. Some pieces are made in our design studio in Massachusetts. All of the manufacturers we work with employ fair labor practices.
A. Our products are ethically sources from Bali, Korea, Thailand, India, an Egypt. Some pieces are made in our design studio in Massachusetts. All of the manufacturers we work with employ fair labor practices.
Q. Do you have a printed catalog?
A. As we add new items to our website frequently, we do not produce a printed catalog. Visit our store in Shelburne Falls to view our full collection!
A. As we add new items to our website frequently, we do not produce a printed catalog. Visit our store in Shelburne Falls to view our full collection!
Q. What types of payments do you accept?
A. Dalfiya accepts credit cards, PayPal, checks, or money orders. If you are paying by check or e-check, please allow up to 7 days for processing. All payment methods must clear before your order will be shipped.
A. Dalfiya accepts credit cards, PayPal, checks, or money orders. If you are paying by check or e-check, please allow up to 7 days for processing. All payment methods must clear before your order will be shipped.
Q. How do I know you received my order?
A. After completing checkout, you will receive a confirmation e-mail from us with the details of your invoice. Please check this to make sure it is correct and contact us within 24 hours if you have any questions or changes. As this is an automatically generated e-mail, some e-mail systems may send it to your junk box. If you do not receive a confirmation e-mail, please check your junk box and add Bridge Street Bazaar as a contact to ensure that future e-mails come to your inbox.
A. After completing checkout, you will receive a confirmation e-mail from us with the details of your invoice. Please check this to make sure it is correct and contact us within 24 hours if you have any questions or changes. As this is an automatically generated e-mail, some e-mail systems may send it to your junk box. If you do not receive a confirmation e-mail, please check your junk box and add Bridge Street Bazaar as a contact to ensure that future e-mails come to your inbox.
Q. What are your shipping rates and what shipping methods do you offer?
A. Our flat rate shipping charge is $3.95 within the United States. Orders over $50 ship for free! Additional shipping charges will apply for international orders.
A. Our flat rate shipping charge is $3.95 within the United States. Orders over $50 ship for free! Additional shipping charges will apply for international orders.
Q. How long do orders take to be shipped?
A. We try to ship all orders within 1-2 days after receipt of payment. If part of your order is out of stock, we may wait until the backordered items are ready before shipping. In this case we will contact you to notify you of the expected shipping date.
A. We try to ship all orders within 1-2 days after receipt of payment. If part of your order is out of stock, we may wait until the backordered items are ready before shipping. In this case we will contact you to notify you of the expected shipping date.
Q. How will I know my order has shipped?
A. After we ship your order, you will receive a confirmation e-mail from us with the details of your order and the tracking number.
A. After we ship your order, you will receive a confirmation e-mail from us with the details of your order and the tracking number.
Q. What is your return policy?
A. We guarantee your satisfaction 100%. All returns are accepted unconditionally, but you must notify us within two weeks after receiving your order if there is a problem. Please contact us and we will send instructions for your return. We do not accept any returns after one month from the date of purchase.
A. We guarantee your satisfaction 100%. All returns are accepted unconditionally, but you must notify us within two weeks after receiving your order if there is a problem. Please contact us and we will send instructions for your return. We do not accept any returns after one month from the date of purchase.
